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Shipping

Shipping Information

At American Chateau, we pride ourselves in serving the global community and as such we ship to virtually any address in the world.

To find out how much your order's shipping cost will be, add your item(s) to the cart and specify the shipping destination.

 

Free Shipping to the United States Offer Rules and Limitations:

  • Free Shipping only applies to Contiguous 48 Untied States 
    • Alaska, Hawaii, APO, FPO, and US Territories do not qualify for this offer
  • Order of $50 (USD) or more is required
  • Shipping address must be able to accept USPS, UPS, and Fedex
  • Regardless of shipping standard chosen, if "Free Shipping Coupon" is used then the item is downgraded to Economy Shipping (7-10 Business Days)
  • Only valid for Internet Orders on AmericanChateau.com (orders placed by Phone do not qualify)
  • If the item is returned for a refund, the shipping cost to ship the item to the customer is going to be deducted from the refund 
  • Coupon Code FreeEconomyShipUSA must be entered at checkout
  • AmericanChateau.com can discontinue offer/coupon at any time without notice

 

Free Shipping to Canada Offer Rules and Limitations:

  • Free Shipping only applies to urban centers in 10 Canadian Provinces
    • Canadian Rural Addresses, Airlift Communities and Territories do not qualify for this offer
    • Please add your shipping address during checkout, followed by the coupon code and checkout will determine if your address qualifies
  • Order of $75 (USD) or more is required (about C$100)
  • Shipping address must be able to accept CanadaPost, UPS, and CanPar
  • Regardless of shipping standard chosen, if "Free Shipping Coupon" is used then the item is downgraded to Economy Shipping (10-14 Business Days)
  • Only valid for Internet Orders on AmericanChateau.com (orders placed by Phone do not qualify)
  • If the item is returned for a refund, the shipping cost to ship the item to the customer is going to be deducted from the refund 
  • Coupon Code FreeEconomyShipCanada must be entered at checkout
  • AmericanChateau.com can discontinue offer/coupon at any time without notice

 

International Orders:

  • Free Shipping is not offered to destinations outside the USA and Canada

 

 Shipping Rules

  • We ship to all US States and US Territories,and proudly ship to FPO and APO, Canada and Most International Destinations
  • Items to USA and International destinations are shipped from Niagara Falls, NY. 
  • USA and International Customers do not pay any Tax
  • Items to Canada are shipped from Toronto, On and thus no duties, customs, or import taxes are charged.  The correct amount of HST/GST will be charged during checkout
  • International Customers are responsible for any duties, import charges, VAT levied by destination country.  All international orders are shipped via United States Post Office.  
  • Items processed within 1-2 business days unless otherwise stated  in the item's detail page
  • To calculate how long the item will take to get to you add the Processing Time and the Shipping Time Selected at Checkout
    • For example: if the item has no additional handling and you selected 3-5 business day shipping, then add 1-2 business days to 3-5 business days to get 4-7 business days.
  • When items are ordered as part of the same order, then the shopping cart automatically calculates the correct combined shipping.  For "Free Shipping Offer" Rules and Restrictions see above.
  • If you need your order sooner than any of the shipping standards, please call us before placing your order 

 

Gift Purchases

  • Buying a gift for someone special?  We are happy to deliver it for you anywhere in the world
  • Shipping cost is calculated based on the destination address
  • Gift notes can be included with your purchase, free of charge
  • Gift Wrapping is available for a nominal charge of $4.99 per order 
  • If customer requests that each individual item in a multiple item order be gift wrapped, then the charge is $4.99 per item
  • Prices are never displayed in gift orders
  • Gift Services such as gift wrapping are non-refundable

 

Returned Items

  • If, packages are returned to us by the carrier for no fault of ours, shipping in both directions will be reduced from any refund. Some of the the following reasonsare examples where the item was returned
    • Customer provides an incorrect, unknown or incomplete address
    • Customer refuses delivery of package
    • Carrier does not deliver to the address provided and customer did not let us know
    • Customer fails to pick up package at Post Office or Carrier's office after notice is left
  • Original shipping will not be refunded
  • Should we be charged return shipping by the carrier, we reserve the right to deduct this amount from the item cost to be refunded